Client involvement is critical in any building project but boy, can this be a double-edged sword. We need our clients engaged but also need to manage their expectations, particularly given how much information/stuff is available online. The boys each give their perspective on both the importance and the corralling required for client involvement. 

 

- Custom Builder May 2006 - "Guiding Customer Expectations" - https://www.custombuilderonline.com/guiding-customer-expectations