Jake is at Jackson Andrews Building and Design in Virginia Beach talking about different procedures and operations in their individual companies. He points out the amazing communication the company has when dealing with clients and teams. On something as simple as a whiteboard, you can easily get the details: whose job is it, who's on the job, what's the start date. The company is making weekly updates to this board based on constant communication. Dilligence is key and this helps the company set realistic expectations for project timelines. We'll also explore the practice of using mock-ups which helps clients see and feel what the end result will be. This also allows the team to play with materials and show the team exactly what things should look like as they're working. There's a big difference between what's on paper and what's real.